Please use the online booking system to check for availability and booking for your spa and/or beauty treatment.
(Please note, all spa experiences require a minimum of seven days’ notice of cancellation after which time full charges will be applicable. Card details will be taken on booking)
Tailor made experiences cannot be booked through this system. Instead, please email your desired treatments for your bespoke day to email@example.com, or telephone on 01665 575 725 to discuss.
Bookings for tailor made experiences can only be confirmed via email and/or telephone.
Gift vouchers are available through the online shop. Please follow the instructions to purchase a gift voucher to the desired amount and include any special instructions for delivery. (Please note, gift vouchers have a six-month expiry from date of purchase. If you are unable to use your voucher before the expiry date, please contact the spa within 30 days of the expiry date, quoting your voucher number, and we will be happy to extend the expiry date for a fee of £25.00).
Booking Information and Cancellation Policy.
All bookings made online must be paid for in full at the time of booking.
The Secret Spa reserves the right to amend prices without prior notice. We recommend advanced booking to avoid disappointment. Weekends and school holidays are always busier periods.
All spa experiences require a minimum of seven days’ notice of cancellation after which time full charges will be applicable.
We do not offer refunds on any products that have been opened, used or tampered with. Please contact us if you are unsure about any products for advice, firstname.lastname@example.org or 01665 575 725.
Gift vouchers are non-refundable and cannot be transferred or redeemed for cash/credit. Vouchers can only be used for one visit per person and are not transferable. Vouchers cannot be used in conjunction with any other offer or coupon. The spa accepts no liability for lost, stolen or damaged vouchers.
Please note we are part of a holiday complex so during busy periods children may be present in the pool area. Weekends are always busier periods.